Appointments
A request becomes a scheduled visit after we confirm the date, scope, access details, and quoted price.
Customer agreement
Terms and Conditions for San Diego Clean
These terms explain how our website, appointment requests, cleaning visits, payments, and customer communications work in San Diego.
Questions about a clause? Send your email and we will reply.
Clear before you book
Effective January 1, 2025
01
Read before booking
24h
Change notice target
3
Booking stages
92124
San Diego service area
What the terms cover
One agreement for each visit
The same core rules apply across homes, offices, deep cleans, and event preparation.
Service scope
Your quote identifies the rooms, surfaces, exclusions, and add-on work included in that visit.
Payment
Payment is due according to the confirmed booking. Extra work needs your approval first.
48h
Notice for major changes
1
Confirmed service scope
100%
Customer review access
Full agreement
The details in plain English
Please review these terms before you submit an appointment request.
Open contents
1. Acceptance
By using this website or requesting a cleaning appointment from San Diego Clean, you agree to these Terms and Conditions. If you are booking for a business, you confirm that you have authority to accept them for that business.
2. Booking and access
Appointment requests are subject to confirmation. We may contact you to clarify the property size, cleaning priorities, parking, pets, access instructions, or requested timing before accepting the booking.
Customers must provide safe access at the agreed time. If our team cannot enter, cannot work safely, or finds conditions that differ significantly from the request, the appointment may be delayed, adjusted, or rescheduled.
3. Services and limits
Cleaning work is completed according to the confirmed scope. Residential and commercial maintenance cleaning, deep cleaning, move-in or move-out cleaning, and special event cleaning can require different preparation and pricing.
- We do not handle hazardous waste, biohazards, active infestations, or unsafe materials.
- High-access, exterior, restoration, and specialist work must be agreed in writing before the visit.
- Results can vary when stains, damage, age, material condition, or previous treatment affects a surface.
4. Pricing and payment
The confirmed quote is based on the information available when the booking is made. If the requested scope changes, we will explain the revised price before starting the extra work.
Payment is due on the date stated in the booking confirmation. Unpaid balances may pause future appointments and may be referred for collection where permitted by law.
5. Cancellations and rescheduling
Contact us as soon as your plans change. We will try to move the appointment to another suitable time. Short-notice cancellations, lockout visits, or missed appointments may incur a charge when that charge is stated in your confirmation.
6. Customer responsibilities
Please secure valuables, identify delicate surfaces, disclose hazards, and keep children and pets away from active work areas. You are responsible for accurate property information and for permissions needed to enter a home, office, rental, or event venue.
7. Liability and changes to these terms
To the extent allowed by law, San Diego Clean is not responsible for loss caused by inaccurate information, unsafe conditions, pre-existing damage, ordinary wear, or items left in an active work area. Nothing in these terms removes rights that cannot legally be excluded.
We may update these terms when our services or legal obligations change. The current version on this page applies to new bookings from its effective date.
8. Contact
For questions about these terms or a confirmed appointment, contact San Diego Clean at +1 272 601 4397 or info@sandiegoclean.pro.
Why customers read this page
Clear terms make visits easier
“The booking details were clear, so I knew what access information to leave before the team arrived.”
“We manage a small office and needed the scope in writing. San Diego Clean made the visit easy to plan around our staff schedule.”
Need a direct answer?
Talk with San Diego Clean before you book.
Tell us what you need cleaned and which part of these terms needs clarification. We will help you choose the right next step.